Frequently Asked Questions
The conversion price depends on the conversion processing time. Each conversion is decreasing your balance in the number of seconds it took to convert and can reduce your balance maximum of 20 seconds. You can check your consumed conversion seconds, to get an idea of it.
Unlimited. We do not limit file size.
Unlimited. We do not limit concurrent conversions.
Yes, accounts are activated and ready to use instantly.
Yes, you can cancel your plan at any time.
You may change the payment scheme at any time from the Subscription plan to the Prepaid package and vise versa. You are also able to upgrade/downgrade Subscription plans.
Yes. The Prepaid seconds are not expiring.
Yes. Subscription plan seconds will be used first and then Prepaid seconds.
If you will run out of seconds the API will continue to work. You will receive an e-mail notification and have a chance to buy more seconds.
Feel free to contact us and we will be happy to assist!
Yes, we do. If you have any other questions, please contact us.