Frequently Asked Questions

The conversion price is fixed. You can think of your purchased conversions as credits. Each conversion is decreasing your balance by 1 credit. You can check your consumed conversions, to get an idea of it.

Unlimited. We do not limit file size.

Unlimited. We do not limit concurrent conversions.

Yes, accounts are activated and ready to use instantly.

Yes, you can cancel your plan at any time.

You may change the payment scheme at any time from the Subscription plan to the Prepaid package and vise versa. You are also able to upgrade/downgrade Subscription plans.

No.

Yes. The Prepaid conversions are not expiring.

Yes. Subscription plan conversions will be used first and then Prepaid conversions.

If you will run out of conversions, the API will continue to work. You will receive an e-mail notification and have a chance to buy more conversions.

Feel free to contact us and we will be happy to assist!

Yes, we do. If you have any other questions, please contact us.

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